How can we help?

• What is the difference between the Nico Dress and Nico Dress 2.0?
• What size should I order?

• I placed my order and still have not gotten a confirmation email. What should I do?
• How do I edit my order?
• Can I update the shipping address on my order?
• How do I know if my order has shipped?
• How do I cancel my order?
• How do I start an international return or exchange?
• If I exchange an item, do I need to pay duties on the exchange?

See all articles in General FAQ →

• I received an item that is damaged. What should I do?
• You shipped me the wrong item! What should I do?

• Why can’t I use multiple discounts at checkout?
• Something I bought just went on sale, can you adjust my price?

• How do Double Stitched Rewards work?
• How do I earn points for following on social media?
• How do I earn points for referring friends?
• How do I earn points for writing a review?
• I completed an activity but didn't earn points!

• What payment methods do you accept?
• Why can’t I use multiple discounts at checkout?
• How are refunds processed?
• When can I expect my refund?
• Something I bought just went on sale, can you adjust my price?
• How do Shop Pay installments work?
• Does using Ship Pay or Afterpay affect when I will get my package?

See all articles in Payments & Refunds →

• Update on Pre-Loved Items & The Worn Well Exchange

• What is your general policy for returns and exchanges?
• How do I start a return or exchange?
• What items are NOT eligible for a return?
• Can I return or exchange an item I purchased on sale?
• Can I combine my returns in one package?
• How do I return a gift?
• I don't have access to a printer. Can I use my own label?

• What is your shipping policy?
• Do you ship internationally?
• What does it mean if my package was "failed" or "refused delivery"?
• My package is being held/stalled at a facility. What should I do?

• Who do I get in touch with for wholesale opportunities?