What is your general policy for returns and exchanges?

As an incredibly small business, we produce in equally small batches and therefore, every garment counts at Tradlands. We know you are intentional with your purchases and aim to make sure you are happy with your investment. Should you like to make a return, please familiarize yourself with the below details.

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We accept returns within 30 days of the fulfillment date (not the delivery date). All returned items must be in new, unused, and unwashed condition with all original tags and packaging intact. Returns will be inspected before the correct refund or store credit amount is issued.

If you would like to exchange an item, you may do so within 30 days of the fulfillment date (not delivery date). We offer 1 free exchange on domestic orders.

Refunds & Store Credit
Once we received and accepted your return, we will process your refund within 5-7 business days.
For regularly priced items where the price ends in .00, the refund will be credited to the original form of payment.
For sale items where the price ends in .97, you will receive store credit in the form of a Tradlands gift card.

Return Exceptions
The following items are not eligible for refund, store credit, or exchange:

  1. Final sale items where the price ends in .99 (read more here)
  2. Items deemed for personal use (read more here)

Return Shipping
Return shipping costs are the responsibility of the customer. All returns must be shipped back to us within the 30-day return window. We do not assume responsibility for returns shipped back to us outside of the 30-day window or outside of the Tradlands Returns Portal and will not issue refunds, store credit, exchanges, or return these items.

Domestic customers may obtain a pre-paid shipping label from the Tradlands Return Portal. Please note that shipping will automatically be deducted from your refund.

Unfortunately, we are not able to generate pre-paid labels for international customers at this time. To facilitate international returns, customers will need to update us with valid tracking information after creating their return on Tradlands Return Portal.

Again, every garment counts at Tradlands. We truly appreciate your support and attention when creating a return. Sending items back to us promptly goes a long way for our small business to optimize available inventory and find our garments their forever homes. We thank you in advance.

To start your return, please visit the Tradlands Return Portal.

Should you have any questions, don't hesitate to reach out to our customer care team.

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