What does it mean if my package was "failed" or "refused delivery"?

If you get a paper, email, or phone notification that your package’s delivery was attempted and failed or that the delivery was refused by the carrier, it is the recipient's responsibility to figure out why. Delivery failures happen for a variety of reasons including no access to the drop-off area, incorrect address details, or other barriers of delivery. Please reach out to the carrier as soon as possible to reach a resolution before the item is returned to the sender. Keep in mind, initial shipping costs and re-shipping costs on refused or failed deliveries will be at the customer’s expense.

If your order is returned to us, "Return to Sender", please let us know so we can monitor for its receipt. We will not reimburse shipping fees for any orders that are returned to us. All shipping costs (whether paid by the customer or Tradlands) will be deducted from the refund along with a 10% restocking fee.

We are not held responsible for attempting to intercept a package if delivery failed or was refused. It’s in your best interest to contact the facility (your local post office, FedExc, UPS, etc) that last had your item to see if you can get it before it’s returned to us.

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