Returns & Exchanges

  • What is your general policy for returns and exchanges?

    As an incredibly small business, we produce in equally small batches and therefore, every garment counts at Tradlands. We know you are intentional with your purchases and aim to make sure you are happy with your investment. Should you like to make a return, please familiarize yourself with the be...

  • How do I start a return or exchange?

    For both Domestic and International Orders, the easiest way to initiate a return or exchange is through the Tradlands Exchange Portal. If making an exchange or shopping with your exchange credit, you may be charged for the balance on price differences. You may also be charged for shipping in acco...

  • What items are NOT eligible for a return?

    Please know while we try our best to be flexible and generous with our returns policy, Sale, Clearance, and Final Sale items carry exclusions. Additionally, specific items may be excluded from our return policy due to hygiene concerns. Information regarding these exclusions can be found on the Pr...

  • Can I return or exchange an item I purchased on sale?

    Everyone loves a good sale. Please know while we try our best to be flexible and generous with our returns policy, Sale, Clearance, and Final Sale items carry exclusions. Information regarding these exclusions can be found on the Product Page, noted prominently within the description at the top i...

  • What if my order doesn't qualify for a return or exchange?

    If you purchased something that is final sale or ineligible for exchange or return, one option is to re-sell the item through our Worn Well Exchange. We invite you to buy, sell, or exchange your Tradlands favorites with others in the community whose values of sustainability, ethics, and improved...

  • Can I combine my returns in one package?

    If you are returning items from separate orders, please use your email address to initiate your return. Doing so will allow you to create one return for items across multiple orders. If you have created multiple returns (RMAs), please don’t combine items into one package. Doing so will compromis...

  • How do I return a gift?

    For eligible items, the easiest way to return your gift is through the Tradlands Returns Portal. You will need the original Order No, and the Full Name and Shipping Postal Code from the original label to get started. If you need help with these details, please email us. From the Tradlands Return...

  • I don't have access to a printer. Can I use my own label?

    For domestic returns, if you don’t have access to a printer (or simply would like the convenience of not printing out your label), please take your return package to a USPS facility and present the QR code that is provided on your return confirmation summary. USPS will be able to print the pre-pa...