What is your general policy for returns and exchanges?
As an incredibly small business, we produce in equally small batches and therefore, every garment counts at Tradlands. We know you are intentional with your purchases and aim to make sure you are happy with your investment. Should you like to make a return, please familiarize yourself with the be...
Black Friday and Cyber Monday Sale Conditions
Our Black Friday and Cyber Monday (BFCM) sale will run from November 13th to November 31st.
One of the key highlights of our BFCM sale this year is the extension of our return window. Instead of the usual 30 days, we are extending it to 45 days (day of purchase, not the delivery date) for all el...
How do I start a return or exchange?
For both Domestic and International Orders, the easiest way to initiate a return or exchange is through the Tradlands Exchange Portal. If making an exchange or shopping with your exchange credit, you may be charged for the balance on price differences. You may also be charged for shipping in acco...
What items are NOT eligible for a return?
Please know while we try our best to be flexible and generous with our returns policy, Sale, Clearance, and Final Sale items carry exclusions. Additionally, specific items may be excluded from our return policy due to hygiene concerns. Information regarding these exclusions can be found on the Pr...
Can I return or exchange an item I purchased on sale?
Everyone loves a good sale. Please know while we try our best to be flexible and generous with our returns policy, Sale, Clearance, and Final Sale items carry exclusions. Information regarding these exclusions can be found on the Product Page, noted prominently within the description at the top i...
Can I combine my returns in one package?
If you are returning items from separate orders, please use your email address to initiate your return. Doing so will allow you to create one return for items across multiple orders.
If you have created multiple returns (RMAs), please don’t combine items into one package. Doing so will compromis...
How do I return a gift?
For eligible items, the easiest way to return your gift is through the Tradlands Returns Portal. You will need the original Order No, and the Full Name and Shipping Postal Code from the original label to get started. If you need help with these details, please email us.
From the Tradlands Return...
I don't have access to a printer. Can I use my own label?
For domestic returns, if you don’t have access to a printer (or simply would like the convenience of not printing out your label), please take your return package to a USPS facility and present the QR code that is provided on your return confirmation summary. USPS will be able to print the pre-pa...
Why don’t you offer free returns?
Why don't we offer free returns? We understand the convenience of free returns, but as a small business, we have a different approach.
First and foremost, while we can't offer free returns in all cases, we do waive return shipping if you choose store credit instead of a refund. Opting for store ...