Payments & Refunds

  • What payment methods do you accept?

    Tradlands accepts all major Credit Cards, GooglePay, ApplePay and MetaPay among others. We also accept Shop Pay and Afterpay payment installment options.

  • Why can’t I use multiple discounts at checkout?

    Due to the website platform we use (Shopify), customers are unable to use more than one discount code at checkout. The following are considered "discount codes": Promotional Codes during sales Rewards Vouchers Discounts via mail The following are NOT considered "discount codes": Gift Cards Stor...

  • How are refunds processed?

    For more info regarding Returns & Exchanges please learn more about our general return policy here. Where items are returnable, a refund will be issued in store credit or back to the original form of payment. Please note return exclusions: Sale items where the price ends in .97 are eligible ...

  • When can I expect my refund?

    Returns made through our online portal (U.S. customers only) are processed after your return has been delivered and evaluated at our warehouse. Your refund may take 5-7 business days to be reflected on your statement after it has been issued. If you are returning for a store credit and have yet ...

  • Something I bought just went on sale, can you adjust my price?

    Yes, we offer a price adjustment ONE TIME on items purchased within 7 days of your purchase date if no other discounts have already been applied (this includes pre-order and pre-sale items). To claim a price adjustment send us an email to info@tradlands.com within 7 days of the purchase date, no...

  • How do Shop Pay installments work?

    Shop Pay is a 3rd-party service that provides an installment payment option to Tradlands customers. We also offer Afterpay as an additional installment Payment option. Please Note: We are not responsible for outdated info, errors, holds, or missed payments with your Shop Pay account. Please cons...

  • Does using Shop Pay or Afterpay affect when I will get my package?

    Nope! Orders placed using Shop Pay, and Afterpay installment options are delivered within our standard fulfillment and shipping time frames. You can find more information on our shipping policies here.

  • How do Afterpay installments work?

    Afterpay is a 3rd-party service that provides an installment payment option to Tradlands customers. We also offer Shop Pay as an additional installment payment option. Please Note: We are not responsible for outdated info, errors, holds, or missed payments with your Afterpay account. Please cons...

  • Can international customers use Shop Pay or Afterpay?

    While Shop Pay is only available for customers with a US billing address, the Afterpay installment payment option is internationally-friendly.