For more info regarding Returns & Exchanges please learn more about our general return policy here. Where items are returnable, a refund will be issued in store credit or back to the original form of payment.
Please note return exclusions:
- Sale items where the price ends in .97 are eligible for store credit only and not eligible for exchange or refund.
- Clearance, Markdown, and Final Sale items where the price ends in .99 are not eligible for returns or exchanges.
- All items purchased during the Annual Sample Sale are final sale. No exceptions will be made.
For refunds back to credit cards, please keep in mind it can take 5-7 business days for the funds to show up in your statements depending on where you bank.
For refunds in the form of store credit a gift card will be delivered via email. We reserve the right to split or combine a refund for store credit into multiple gift cards. Refunds via store credit (gift cards) will never expire so you can use the balance until it runs out. If you want to check your balance or are missing the code, let us know and we'd be happy to send you that information.
Original Form of Payment consisting of both Gift Card and Credit Card Transactions
For customers who used a gift card and another form of payment on their purchase, we will refund you back to the original form of payment(s). Our platform will issue the amount available back onto the original gift card first, then the remainder will be applied to the secondary form of payment. No exceptions will be made.
Return shipping costs are automatically deducted from your total refund amount. Original shipping costs are non-refundable.
Please reach out at firstname.lastname@example.org if you have questions regarding your refund.