Shipping

  • What is your shipping policy?

    The team at Tradlands is here to help you no matter what and you can always reach out to us with questions. If you’re confused with any of this information or believe you have an exceptional case, get in touch and we will help in any way that we can. ⚠️ Experiencing a delivery delay? Get more ...
  • Do you ship internationally?

    ⚠️ Important! Increasingly, it has come to our awareness that customs agencies for some countries (including but not limited to Canada and UK) are shipping orders back to us if duties haven't been paid by the customer within 48 hours of being notified. So please make sure you are checking your em...
  • Why do I have to pay duties and taxes at checkout?

    If you are an international customer, you may have noticed that you can only select DDP (Delivered Duties Paid) as a shipping option at checkout. We know seeing the duties upfront and having to pay for them can be a bit of a hurdle when deciding to purchase from us. We also appreciate you taking...
  • What does it mean if my package was "failed" or "refused delivery"?

    If you get a paper, email, or phone notification that your package’s delivery was attempted and failed or that the delivery was refused by the carrier, it is the recipient's responsibility to figure out why. Delivery failures happen for a variety of reasons including no access to the drop-off are...
  • My package is being held/stalled at a facility. What should I do?

    Delivery Holds: If your order is being held at a facility, the first thing you should do is contact that facility or the carrier to figure out why. Sometimes carriers will hold packages that are undeliverable, missing information, or require a release from customs. In these situations, the custom...