Please know while we try our best to be flexible and generous with our returns policy, Sale, Clearance, and Final Sale items carry exclusions. Additionally, specific items may be excluded from our return policy due to hygiene concerns. Information regarding these exclusions can be found on the Product Page, noted prominently within the description at the top in red.
How to tell if a product is "Final Sale" or "Store Credit" only
Please read the product description carefully. Details regarding "final sale" or "store credit only" exclusions are prominently displayed on the product listing in red text.
Store Credit Only
Items ending in .97 or marked as "Store Credit Only" in the product description are eligible for store credit only. Refunds and exchanges are not available on Store Credit Only items.
Clearance
Clearance items ending in .99 are final sale. Refunds, exchanges, or store credit are not available on Clearance items.
Final Sale
ALL items flagged "Final Sale", inclusive of regular priced and sale items are final sale and non-returnable. Refunds, exchanges, or store credit are not available on Final Sale items.
Sample Sale Items
Sample Sale items are final sale and non-returnable. Refunds, exchanges, or store credit are not available on Sample Sale items. No exceptions will be made on Sample Sale purchases.
In the interest of personal items and hygiene
Specific items may be excluded from returns due to hygiene concerns. These items include, but are not limited to: hair accessories, jewelry, cosmetics, personal care items, etc. Again, please read the product descriptions carefully to identify any returns exclusions.
Please be sure to read the product description closely before purchasing so you are aware of the limitation of your purchase. We always include a note in the product description if the item you are purchasing is or is not eligible for returns. If you have questions about a product's return or exchange eligibility, reach out and we'll be happy to assist you.