Double Stitched Rewards is our way of showing our appreciation for your loyalty. You’ll earn points for activities on our site, like referrals and purchases. You can use your points to earn discounts on purchases, therefore, the more you collect the more rewards you can redeem.
Anyone with a Tradlands account is automatically enrolled in Double Stitched Rewards. Log in to an existing account or create a new one here.
How to earn points
Those enrolled in the Double Stitched Rewards program can earn points for all sorts of activities, including making purchases, leaving reviews, referring friends, and following us on social media. There are no limits to the number of points you can earn.
When you log into your Tradlands account to view your Double Stitched Rewards, you may notice your points are categorized into different statuses. Here's why:
- Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. The approval period aligns with our 30-day return window.
- Canceled: These points will not be added to your account. For example, this will happen if you cancel or return a purchase (the points will change from pending to canceled).
- Approved: These points have passed the 30-day return window and can be redeemed on rewards immediately.
Please note, you will see a reduction in points when you or someone you referred returns a purchase on which points were earned.
How to redeem points
Redeem points for rewards by logging into your Tradlands account. Select the tab titled Get Vouchers. Depending on how many points you've racked up, you can claim rewards vouchers for up to $25.
Once you redeem points for a voucher, you will receive a special single-use discount code that can be applied at checkout.
Please note, rewards vouchers are discount codes for products and orders and can not be combined with other discount codes for products or orders. You can combine a free shipping voucher with discount codes for some products and orders. Read more about applying discounts here.
Using rewards vouchers
Your rewards voucher is a special single-use discount code. Once redeemed at checkout, you will not be able to refund any points back to your account.
Should you have an unused rewards voucher and would like to have the points refunded back to your account, just email us.
Read more about applying discounts here.
What happens to your points when you return a purchase
If you return an order in full (not partially) for which a rewards voucher was used, your points are automatically refunded back to your account.
If you return an order partially for which a rewards voucher was used, your points will not be refunded back to your account as your voucher will still apply to the balance of your order.
Points earned on orders will be removed from your account if those purchases are returned. For instance:
- If you return your order and receive a refund, the points you earned for that order will automatically be removed from your account.
- If you return your order partially, points earned on that order will be removed partially as well.
Opting out of Double Stitched Rewards
If you no longer wish to participate in Double Stitched Rewards, please contact us and we'll be happy to accommodate your request. Once your account is deactivated, you will lose all of your points and any active rewards vouchers - this process cannot be undone.
If later, you wish to re-enroll in Double Stitched Rewards, just contact us. Please know that you will be starting over from zero. There is no way to reinstate points or vouchers that may have previously been earned.