General FAQ
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I placed my order and still have not gotten a confirmation email. What should I do?
If you placed the order and have not received a confirmation email from us, first check your email filters to see if we ended up in your spam folder. If you haven’t been able to locate your order confirmation, reach out at info@tradlands.com and we’ll check up on your order to figure out what’s ... -
If you need to update something on your order, please contact us immediately after placing your order. While we will try our best to accommodate you, order updates are not guaranteed.
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Can I update the shipping address on my order?
If you need to update the shipping address on your order, please contact us immediately after placing your order. While we will try our best to accommodate you, order updates are not guaranteed. Once your order is processed, there will be no way for us to edit shipping or delivery details. We ca... -
How do I know if my order has shipped?
To find out the most updated information regarding your order, please check your email or enter your Order Number into the chat bubble on our website. After placing an order, you will receive two emails from us. The first email is an order confirmation and the second is a shipping confirmation. ... -
If you wish to cancel your order, please contact us immediately after placing your order. While we will try our best to accommodate you, order cancellations are not guaranteed. Once your order is processed, there will be no way for us to cancel your order. We cannot assume responsibility for ord...
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How do I start an international return or exchange?
To start a return, please visit the Tradlands Returns Portal. To inquire about an exchange, please email us at info@tradlands.com. You may read more about our return and exchange policy here. -
If I exchange an item, do I need to pay duties on the exchange?
Likely, yes. Because we must declare an accurate value on the commercial invoice, it is likely customs will assess duties again. It is recommended that if you are exchanging an item, that you file a claim with your customs agency when shipping back your return package. -
Do you provide pre-paid labels for international returns?
Unfortunately, no. Our system is not able to generate pre-paid labels for international returns. To return items, you will need to purchase your own label. Please note, customers are responsible for all shipping costs. -
My package is marked as delivered but I don't have it. What should I do?
From experience with UPS and USPS, oftentimes, when a package is marked as "Delivered" but the recipient can't find it, it's because USPS didn't actually deliver it. Also from experience, in situations like these, we've learned it can typically take up to 3 business days until the package is act... -
What currency are your products listed?
All products on the website are in USD.