Product
2 articles in this Topic
General FAQ
11 articles in this Topic
- I placed my order and still have not gotten a confirmation email. What should I do?
- How do I edit my order?
- Can I update the shipping address on my order?
- How do I know if my order has shipped?
- How do I cancel my order?
- How do I start an international return or exchange?
- If I exchange an item, do I need to pay duties on the exchange?
Damaged, Defective, or Incorrect Items
2 articles in this Topic
Discounts
3 articles in this Topic
Double Stitched Rewards
6 articles in this Topic
Payments & Refunds
9 articles in this Topic
- What payment methods do you accept?
- Why can’t I use multiple discounts at checkout?
- How are refunds processed?
- When can I expect my refund?
- Something I bought just went on sale, can you adjust my price?
- How do Shop Pay installments work?
- Does using Shop Pay or Afterpay affect when I will get my package?
Returns & Exchanges
8 articles in this Topic
- What is your general policy for returns and exchanges?
- How do I start a return or exchange?
- What items are NOT eligible for a return?
- Can I return or exchange an item I purchased on sale?
- Can I combine my returns in one package?
- How do I return a gift?
- I don't have access to a printer. Can I use my own label?
Shipping
3 articles in this Topic
Black Friday and Cyber Monday Sale Promotions
1 article in this Topic
Wholesale
1 article in this Topic
Miscellaneous
1 article in this Topic
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