Why don't we offer free returns? We understand the convenience of free returns, but as a small business, we have a different approach.
First and foremost, while we can't offer free returns in all cases, we do waive return shipping if you choose store credit instead of a refund. Opting for store credit allows us to cover the cost of return shipping while giving you the chance to select something else you love from our store.
Yes, many larger brands offer free returns; however, it's not commonly known to customers that the bulk of those returns never make it back onto shelves. Instead, they are often discarded or incinerated as disposing returned merchandise it's a more economical option over physically inspecting and restocking.
As a mindful brand, we don't align with the practice of discarding returns. Every garment counts and processing returns can easily cost us upwards of $15 to $18. Simply put, offering free returns in all cases is not financially or environmentally sustainable for us.
At our core, we're a small business that values quality, detail, and sustainability. Unlike mass-produced clothing companies, we manufacture in small batches and pay careful attention to these principles. We apply the same approach to thoroughly inspect all returned items to ensure they haven't been worn or washed. In doing so, we filter out and reject returns and that are a result of "wardrobing".
Wardrobing refers to the practice of purchasing, wearing, and then returning items with the intent to defraud a business. It should be noted that this practice falls into the category of Mail Fraud.
Lastly, we know purchasing clothes online can be a challenge and we are here to help you pick the right size from the start. We highly recommend reviewing our standard size guide before placing your order. If you have any questions or need sizing advice, our dedicated customer care team is always here to assist you.