What is your refunding policy?
For refunds in the form of store credit (a gift card), we will send it to you via email in the amount you paid for the item. We reserve the right to split or combine a refund for store credit into multiple gift cards. Refunds via store credit (gift cards) will never expire so you can use the balance until it runs out. If you want to check your balance or are missing the code, let us know and we'd be happy to send you that information.
For refunds back to Credit Cards or PayPal (for orders that are eligible) there will be a $6.50 shipping and restocking fee subtracted from your total refund amount. Original shipping costs are non-refundable. Please keep in mind for refunds to credit cards, it can take 5-7 business days for the funds to show up in your statements depending on where you bank.
For customers who used a gift card and another form of payment on their purchase, we will refund you back to the original form of payment(s), whether that be a gift card or credit card. Our refunding software will issue the amount available back onto a gift card first, then the remainder will be applied to the secondary form of payment. No exceptions will be made.
Please reach out at [email protected] if you have questions regarding your refund.