When can I expect my refund?
Returns made through our online portal (U.S. customers only) are automatically processed after your return has reached its destination warehouse. Your refund may take 5-7 business days to be reflected on your statement after it has been issued.
If you are returning for a store credit and have yet to receive it, please check your SPAM or junk folder. If you still haven’t received it after your return has been processed please don’t hesitate to reach out.
For International refunds, you can expect a refund or store credit sent to you via email once we have received and processed your return package. This could take up to two weeks depending on shipping and processing time. Be sure to check your SPAM folder for emails containing store credit gift card codes for your return. If you’d like an update on your return, just email us and we’d be happy to help. In addition, once the refund is given, it can take 5-7 business days for the funds to show up in your statements, depending on where you bank.