⚠️ Important! Increasingly, it has come to our awareness that customs agencies for some countries (including but not limited to Canada and UK) are shipping orders back to us if duties haven't been paid by the customer within 48 hours of being notified. So please make sure you are checking your email, voicemail, sms, and mailbox for any notifications from your country's customs agency and responding to them quickly.
Please understand that we don't receive these notifications and cannot assume responsibility for orders that are shipped back to us due to unpaid duties or refusal of delivery.
Return-to-Sender orders will incur return fees (see details below).
To help avoid Return-to-Sender situations, we highly recommend selecting Duties and Taxes Paid when checking out through Passport, a service we now offer for International customers. See more details below.
We offer FREE International shipping everywhere in the world on orders over $200.
For orders under $200, a flat rate shipping charge of $19.95 is applied to packages going to Canada and Mexico, and $24.95 for everywhere else.
Delivery time is estimated and depends largely on the destination country, global logistics, and customs clearance. For most countries, the estimated transit time is 10 to 15 business days. For some countries, the estimated transit time can exceed 18 to 25 days.
Customs, Taxes, and Duties
The customer is responsible for all taxes, duties, and related customs charges.
International customs forms require a phone number. Please be sure to provide a phone number during the checkout process where customs can contact you. We cannot be held responsible for failed or stalled delivery of international orders if a contactable phone number or email address from the customer is not present. You can update your account information here or email us at email@example.com to update it for you.
Tradlands must, and will, declare the accurate value of merchandise on the international customs forms. As much as we would like to help reduce the cost of fees, we cannot by law mark any items as a "gift" or “sample” or lower the value.
We now ship with Passport!
For most countries, you'll be presented with estimated taxes at check out and given the opportunity to pay for them upfront (see below screenshot). Fees are ultimately determined by the customs agency within the destination country, and depending on the country of delivery, your shipment may be subject to additional customs clearance and duties. Payment of these fees is the responsibility of the customer.
For questions or concerns regarding Passport shipments, you may reach out directly to Passport at firstname.lastname@example.org.
Return to Sender and Refusal of Delivery
If your order is returned to us, "Return to Sender" or if you refuse delivery, please let us know so we can monitor for its receipt. We will not reimburse shipping fees for any orders that are returned to us. All shipping costs (whether paid by the customer or Tradlands) will be deducted from the refund along with a 10% restocking fee. Please read more here.
Returns and Exchanges
If you are returning or exchanging goods, please understand that you will remain responsible for all taxes, duties, and customs charges. It is your responsibility to follow up with your customs agency on any duty refunds for returned or exchanged goods. You may read more about our return and exchange policy here.