What does it mean if my package was "failed" or "refused delivery"?

If you get an email or phone notification that your package’s delivery was attempted and failed or that the delivery was refused by the carrier, it is the recipient's responsibility to figure out why. Delivery failures happen for a variety of reasons including no access to the drop-off area, incorrect address details, or other barriers of delivery. Please reach out to the carrier as soon as possible to reach a resolution before the item is returned to the sender. Keep in mind, initial shipping costs and re-shipping costs on refused or failed deliveries will be at the customer’s expense. 

If the package is being returned to the sender, we will process this as a return and will refund you for the items if your order qualifies. We will not reimburse shipping fees however for any orders that are returned to us. 

We are not held responsible for attempting to intercept a package if delivery failed or was refused. It’s in your best interest to contact the facility that last had your item to see if you can get it before it’s returned to us. 

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