What is your policy on damaged or defective items?
We are sincerely sorry if you received a damaged or defective item. We stand behind every product we make and want to make this right for you as swiftly as possible.
Please do not attempt to return a damaged item through our online portal. You must notify us within 10 days of the delivery date (marked by the postal carrier) to qualify for a replacement or refund for this item.
To begin, email us your order number, a description of the damaged item, and include at least one picture of the item. If we determine your item was sent to you damaged, we will offer a replacement (if the size you want is still in stock), store credit in the form of a gift card that will never expire, or a refund back to your original form of payment.
If you reach out to us about a damaged or defective item past the 10-day delivery date window, we do have the right to refuse a refund or replacement due to the fact we cannot verify that it was delivered to you with the damage/defect. We may be able to offer store credit if we see fit. We will process the return of your damaged item manually and will provide clear, helpful instructions for you. We want you to love every purchase you make with us and will do what we can to make this right for you.
Please note: We don’t offer refunds, store credit, or replacements on purchases past the 30-day window or items that have been worn or washed.