How do I start a return or exchange?
The team at Tradlands is here to help you no matter what and you can always reach out to us with questions. If you’re confused with any of this information or believe you have an exceptional case, get in touch and we will help in any way that we can.
Returns and Exchanges:
For both Domestic and International Customers: The easiest way to start a return or exchange is through the Tradlands Exchange Portal. You will need your Order No and Postal Code to get started.
You'll be guided through the entire process. Just make sure to read the prompts carefully and make your selections to process an exchange or return. Once completed, a shipping label will be generated for you to send your item(s) back to us.
Our returns system is automated and will process your return or exchange according to the status of the tracking number from your return label. For example, your refund will automatically process when your tracking status updates to "Delivered." If at any point, you have questions regarding the status of your return or exchange, just email us.
As per our policy, returns and exchanges must be done within 30 days of the purchase date, not the delivery date.
Other important details:
- If making an exchange or shopping with your "Shop Now" credit, you may be charged for the balance on price differences.
- Customers are responsible for all shipping costs. As such, shipping will automatically be deducted from the balance of your return.
- Duties and taxes are the responsibility of the customer and are not eligible for a refund.
Also, please allow 2-4 business days for your refund to process after your return has been delivered. For refunds, it may take an additional 5-7 business days to be reflected in your statements depending on where you bank.
Again, If you have questions about the status of your return or refund, feel free to reach out, we’d be happy to answer those questions.
Be sure to include all accessories that came with the initial product. This could include belts, sashes, ties, etc. Returns with missing accessories can be held from processing without customer notification. It is the customer's responsibility to mail back all pieces for the product they are returning in order to receive their refund, credit, or exchange item. Returns with missing accessories can be held from processing without notifying the customer.
Please note: We don’t offer refunds, store credit, or replacements on purchases past the 30-day return window or items that have been worn or washed. We also do not offer returns for Scrunchies, Bandanas, or Sample Sale items. If you have questions about the status of your return, please let us know and get in touch. We do not take responsibility for items returned to us without being notified first and/or items that are returned with a shipping alternative where you are not able to track the package. Please contact us directly with any questions you have about the returns process.