What is your general policy for returns and exchanges?

The team at Tradlands is here to help you no matter what and you can always reach out to us with questions. If you’re confused with any of this information or believe you have an exceptional case, get in touch and we will help in any way that we can.

Tradlands General Return & Exchange Policy:

Returns and exchanges must be done within 30 days of the purchase date, not the delivery date. Items must have original tags and not be worn or washed.

Sale Exclusions:

  • Sale items purchased during site-wide seasonal sales where items are reduced in price, or marked as "Exchange Only" in the product description (including the Anniversary Sale, Black Friday/Cyber Monday Sales, end of season sales, and holiday sales) are eligible for an exchange or return for store credit only.
  • Clearance and Final Sale items where the price ends in .99 are not eligible for returns or exchanges

For both Domestic and International orders, we offer one free exchange for an item in the same collection or family in our shop (sweaters, button-ups, jumpsuits, etc.).

The easiest way to initiate a return or exchange is through the Tradlands Exchange Portal. If making an exchange or shopping with your "Shop Now" credit, you may be charged for the balance on price differences. You may also be charged for shipping in accordance with our policy:

  • Customers are responsible for all shipping costs. As such, shipping will automatically be deducted from the balance of your return or exchange.
  • Duties and taxes are the responsibility of the customer and are not eligible for a refund.

Be sure to include all accessories that came with the initial product. This could include belts, sashes, ties, etc. Returns with missing accessories can be held from processing without customer notification. It is the customer's responsibility to mail back all pieces for the product they are returning in order to receive their refund, credit, or exchange item. Returns with missing accessories can be held from processing without notifying the customer. 

Please note: We don’t offer refunds, store credit, or replacements on purchases past the 30-day return window or items missing their tags, have been worn, or have been washed. We also do not offer returns for Scrunchies, Bandanas, or Sample Sale Items. If you have questions about the status of your return, please let us know and get in touch. We do not take responsibility for items returned to us without being notified first and/or items that are returned with a shipping alternative where you are not able to track the package. Please contact us directly with any questions you have about the returns process. 

Again, If you have questions about the status of your return or refund, feel free to reach out, we’d be happy to answer those questions.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us