What do the 'approved', 'pending' and 'cancelled' statuses mean?

  • Approved: These points can be redeemed on rewards immediately
  • Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. The approval period is 30 days.
  • Canceled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to canceled)
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us