How do I make a return/exchange?
You may exchange or return any product for a full refund or store credit within 30 days of having purchased it, given that your purchase is in new condition with tags, unless otherwise noted on sale and final sale items.
Refunds for store credit are free and we allow one free exchange per order!
For return refunds to credit cards and PayPal, we deduct $6.50 to cover shipping and restocking. Refunds may only be issued to the credit card or PayPal account used to make the original purchase. Initial shipping fees are nonrefundable.
PLEASE NOTE **Due to the complexity of our returns process, please refrain from combining returns from multiple orders in one return package.**
If you need to make a return or an exchange click here to start. Currently, we are only able to process exchanges through our returns portal for a different size. If you need to make an exchange for a different item and/or color please email us at [email protected]
To make a return by mail, simply make your return request online. After requesting a return form, you have 7 days to mail the items back to us.
Tradlands is unable to provide return labels for orders outside of the United States. To process an International Return click here. Initial shipping fees are nonrefundable.
Sale items purchased during sitewide seasonal sales where items are reduced in price (including the Anniversary Sale, end of season sales, and holiday sales) are eligible for an exchange or return for store credit only via a digital gift card. Clearance items are final sale and are non-returnable unless otherwise noted (eligible for exchange or return for store credit only).
Purchases made at retail stores carrying our goods are subject to the return policy of the store it was purchased from.
Any returns or exchanges on wholesale orders are not accepted after 30 days from the date of purchase or placement of purchase order. Should you find any item to be materially defective, the item must be returned in the same condition as it was sent within 15 days after receiving the garment unwashed, unworn and with the original tags affixed. Although we check all merchandise for defects and damage prior to shipment, it is the buyer's responsibility to check the product upon arrival to make sure it is free of any defects.
We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you can not trace the package.
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